Brenda Brenda:
That bags are rerouted, fine. But this:
$1:
When the couple returned to Calgary on Sept. 26, their luggage was still in limbo and after several calls to Air Canada they were finally delivered six days later with one of the bags damaged and several items missing.
is unacceptable.
Personal responsibility, anyone? Yes, there absolutely should be security for passengers' bags, but you never entrust your irreplacables to baggage handlers...